Customer Service Representative

At TERMINIX ®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives. We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providing the highest level of customer service, we have an ideal opportunity for you. In this position, you will work to help provide a positive customer service experience. Strive to resolve customer's service issues/questions in a timely and professional manner to enhance customer satisfaction and improve customer retention. Pro-actively interact with the customer base to gauge and monitor overall customer satisfaction levels. Impact branch level revenues through efforts to retain existing customers and increase the value of our service.

Essential Duties and Responsibilities:
Be a customer advocate for all customer service issues.
Schedule extra service calls as required by the customer.
Take ownership of customer service issues and resolve them to the customer's satisfaction.
Be responsible for handling all initial customer requests for service cancellation.
Work to identify and correct customer service issues. Do whatever it takes to save a customer.
Work flexible hours to attempt to be available when the most customers' needs could be addressed. Work schedules are to be established by management and may vary with seasonal and business requirements.
Other duties as assigned.