Service Manager – Pest/Termite Control

At TERMINIX®, our people bring tremendous pride and integrity to everything we do. In turn, we provide a working environment where these skilled professionals can achieve true satisfaction in their own lives. We are proud to offer our exceptional associates competitive compensation, comprehensive benefits and outstanding opportunities for professional development. If you're committed to providing the highest level of customer service, we have an ideal opportunity for you. In this position you will direct staff of Service Department of branch to provide quality service to all customers.

Essential Duties and Responsibilities:
- Direct, monitor, and motivate staff of the branch service department to provide quality service to all customers in a timely manner.
- Provide continuing, up-to-date training of branch service and sales personnel.
- Inspect termite and pest control work done by the branch personnel to ensure compliance with company standards.
- Respond to customer complaints.
- Contact pending cancellations in an attempt to retain the account.
- Maintain current awareness of number of customers remaining to be serviced in the month.
- Personally, take over responsibility of servicing a pest route in case of the lack of sufficient pest control technicians.
- Maintain inventory.
- Required to work a flexible schedule, including weekend work when needed.
- Other duties as assigned.